Bronze SLA
Our entry-level service level agreement package is perfect for those exploring a first time SLA contract or where less intensive services are required. Bronze level SLA offers basic site backup services, access to our helpdesk system and sufficient technical response to effectively support most small business clients.
The bronze service agreement features the following levels:
| Feature |
Service Level |
| Backup |
Quarterly offsite application.DB backup, annual site disc archival |
|
Helpdesk |
Access to InnovaIT Helpdesk application with minimum day-after response |
| Monitoring |
InnovaIT site monitor iPing system with same-day response* |
| Tech Support |
1 hour technical support per month included (value $75-125), additional tech support @ $125/hour** |
| Report |
Annual website analysis report *** |
Cost: $50/month
* iPing monitor sends a periodic signal to your website to determine if it is available from external clients. Our iPing attampts to connect to your site from three separate networks. Upon failure it sends a notification through reliable third party services to ensure timely response.
** Guaranteed tech service may include helpdesk and custom backup services as well as additional services up to the level guaranteed by the service level.
*** Annual report includes statistical analysis, site bandwidth and disc space, web stats, search engine position, as well as significant site access stats.