Gold SLA
Our premium-service level agreement package offers substantial small/medium business backup and continuity assurance with substantial value in technical coverage. Gold level SLA offers enhanced site backup services, priority access to our helpdesk system and expanded technical response to support most small business and enterprise-level clients with critical line-of-business applications.
The gold service level features the following levels:
| Feature |
Serice Level |
| Backup |
Weekly offsite application.DB backup, daily onsite backup and monthly offsite disc archival |
|
Helpdesk |
Access to InnovaIT Helpdesk application with 4- to 6-hour response |
| Monitoring |
InnovaIT site monitor iPing system with 3-hour response* |
| Tech Support |
5 hour technical support included per month (value $375-$625), additional tech support @ $85/hour** |
| Report |
Monthly website analysis report *** |
Cost: $150/month
* iPing monitor sends a periodic signal to your website to determine if it is available from external clients. Our iPing attempts to connect to your site from three separate networks. Upon failure it sends a notification through reliable third party services to ensure timely response.
** Guaranteed tech service may include helpdesk and custom backup services as well as additional services up to the level guaranteed by the service level.
*** Annual report includes statistical analysis, site bandwidth and disc space, web stats, search engine position, as well as significant site access stats.
{!} Non-profit Rates: Please inquire about charitable and non-profit rates.